Account and settings
Update your profile, connect your own WhatsApp Business, check your credits, choose notifications, switch language or delete your account.
Open Settings from the menu to manage your account. The page has four tabs: Profile, WhatsApp & connections, Credits and Notifications.
Profile
- Open the Profile tab.
- Update your Full name and Email.
- Tap Save changes. Typing in a field alone doesn't save it.
Your Phone number can't be changed here, because it's how you sign in. If you've lost access to that number, contact Shereko support to move your account.
WhatsApp & connections
By default, invitations go out from Shereko's shared WhatsApp number. That works out of the box and costs nothing extra. The WhatsApp & connections tab shows which mode you're in. Tap Compare plans to see the options:
- Shereko WhatsApp: free; you only pay per send. Guests' RSVP button replies update your guest list, but their text replies go to Shereko's shared number.
- Your WhatsApp Business: free to connect. Messages come from your own number, and you can read and answer guests' replies in Messages.
- Branded Setup: Shereko sets up your WhatsApp Business for you, including Meta verification, templates and webhook. A one-time setup fee is shown on the page. Tap Request branded setup to start.
Connect your own WhatsApp Business
You need a Meta WhatsApp Business account and app. It takes about 5 minutes.
- Tap Connect WhatsApp (or Connect own WhatsApp Business).
- Enter your WhatsApp Phone Number ID, WhatsApp Business Account ID and a permanent Access Token. The guide on the page shows where to find each one in Meta.
- Tap Next: Configure webhook. Copy the Callback URL and Verify token into your app's WhatsApp configuration in Meta, then subscribe to
messages. - Tap Finish & connect. The status changes to verified once Meta accepts the webhook.
To go back to the shared number, open Manage WhatsApp and tap Disconnect.
Credits
The Credits tab shows your Current balance and roughly how many WhatsApp sends it covers, plus the current WhatsApp and SMS prices. Tap Add credits, choose a package and pay with mobile money or card. See Top up your wallet.
Notifications
Use the switches to choose which alerts you want: New RSVP, Payment received, Delivery failure and Weekly summary. Each switch saves immediately. Turning on the weekly summary asks which email it should go to.
Language and signing out
- Language: switch between English and Swahili from the menu. Shereko remembers your choice on this device.
- Log out: at the bottom of the menu.
Delete your account
At the bottom of the Profile tab, under Danger Zone, tap Delete my account, type DELETE and tap Delete account permanently. All your events, guests and data are deleted, and this can't be undone.
FAQ
How do I change the phone number on my account?
You can't change it yourself, because it's your sign-in. Contact Shereko support at hello@shereko.com or on WhatsApp and we'll help you move the account.
Why can't I see guests' text replies?
On the shared Shereko number you see RSVP button answers, but not free-text replies. Connect your own WhatsApp Business (free) to read and answer them in Messages.
Will connecting my own number change my prices?
No. Connecting is free and you keep paying per send as usual. See pricing.
Does deleting my account refund my balance?
No. Any remaining balance is lost when the account is deleted, so use or withdraw what you need first.
Was this article helpful?
Still need help?Our team answers WhatsApp and email, usually within a few hours during the day.
Message us on WhatsApp